Privacy Policy

Effective Date: July 1, 2025

Charm (operated by Parcel Dynamics, Inc.) ("we", "us", "our") is committed to protecting the privacy of our users ("you", "your"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Charm mobile application or visit our website. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Information you provide to us, such as your email address, phone number, and any other details you choose to submit.
• Usage Information: Data about how you interact with Charm, including IP address, device type, pages or screens viewed, and actions taken.
• Device Information: Information from the device you use, such as operating system, device identifiers, and network information.
• Cookies and Tracking Technologies: We may use cookies and similar technologies to remember your preferences and analyze usage patterns.

2. How We Use Your Information

We may use your information to:

• Provide, operate, and maintain Charm and its services.
• Notify you of relevant updates or actions related to your account.
• Respond to support inquiries and deliver customer service.
• Analyze usage trends and improve the app experience.
• Personalize features and content based on your behavior.
• Comply with legal obligations and enforce our terms.

3. Sharing Your Information

We do not sell your personal information. We may share information in the following limited scenarios:

• Service Providers: We work with trusted vendors (e.g., Twilio for text messaging) to operate and support Charm.
• Legal Requirements: We may disclose information if required by law or to protect rights, safety, or property.
• Business Transfers: If Charm or Parcel Dynamics, Inc. undergoes a merger or acquisition, your information may be part of the transaction.

Note: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Your Privacy Choices

You have control over your data:

• Opt-Out of Communications: You can unsubscribe from non-essential communications using links in our messages or by contacting us directly.
• Access & Update: You may request access to or correction of your personal data at any time.
• Cookies: You can control cookies through your browser or device settings.

5. Security

We implement reasonable safeguards to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Changes to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted in the app or on our website with the revised effective date.

7. Contact Us

For questions or concerns about this policy, please contact Parcel Dynamics, Inc.